+92 345 4777233
sales@advancestore.pk
FREQUENTLY ASKED QUESTIONS
At Advance Store, we strive to provide a variety of payment options to make your shopping experience as convenient as possible. We accept major credit and debit cards, including Visa, MasterCard, and American Express. For those who prefer online payments, we also support secure payment gateways such as PayPal and local payment options like Easypaisa and JazzCash.
When you proceed to checkout, you will see all the available payment methods for your order. If you encounter any issues with payment or have specific questions about our payment methods, please contact our customer support team. We are here to assist you and ensure that your transaction is processed smoothly.
For added security, our payment processing system uses advanced encryption technologies to protect your payment information. We are committed to safeguarding your data and providing a secure shopping environment.
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This number allows you to monitor the status of your shipment through our courier’s website. You can also check the tracking information directly from your order history on our site by logging into your account.
If you have not received a tracking number or if there are any issues with tracking your order, please contact our customer support team. We will help you locate your package and provide any necessary updates regarding its status.
In some cases, it may take a few hours for tracking information to be updated after the shipment is dispatched. Rest assured, we are committed to ensuring that your order reaches you promptly and in good condition.
At Advance Store, we offer a 2-day return policy for most items purchased from our site. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please note that certain items, such as opened electronics or personalized products, are not eligible for return.
To initiate a return, contact our customer support team via email at contact@advancestore.pk. We will provide you with a return authorization number and instructions for returning the item. Once we receive and inspect the returned item, we will process your refund or exchange as per your request.
For items that arrive damaged or defective, please notify us within 1 days of receipt. We will arrange for a replacement or issue a full refund, including return shipping costs if the error is on our part.
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We process orders quickly to ensure timely delivery, so changes or cancellations can only be made before the order is shipped. Once an order has been dispatched, it cannot be modified or canceled.
To request a cancellation or modification, provide your order number and the details of the changes you wish to make. If your order has already been shipped, you may need to return the item following our return policy to receive a refund.
For any issues or concerns regarding your order, our support team is here to assist you. We will do our best to accommodate your request and ensure a smooth resolution.
Currently, Advance Store primarily focuses on serving customers within Pakistan. We offer shipping throughout the country, with various delivery options to suit your needs. For orders outside Pakistan, we are not able to process international shipments at this time.
If you are located outside Pakistan and have specific inquiries about international shipping or wish to arrange for a delivery to a different country, please contact our customer support team. We can provide information on potential solutions or refer you to partners who may assist with international orders.
We are continuously evaluating our services and may expand our shipping options in the future. Stay updated by visiting our website or subscribing to our newsletter for the latest news and announcements.