Welcome to Advance Store. We aim to ensure you are completely satisfied with your purchase. Please review our refund and return policy below.

Eligibility for Returns

You may return items within 14 days of receipt if they meet the following criteria:

  • Condition: Items must be unused, in original packaging, and in the same condition as received.
  • Proof of Purchase: Receipt or order confirmation is required for all returns.

Non-Returnable Items

The following items are non-returnable:

  • Opened Electronics: Products that have been opened or used.
  • Personalized Products: Items customized or made to order.
  • Discounted Items: Sales or clearance items may not be eligible for return.

Return Process

To return an item, follow these steps:

  1. Contact Us: Email our customer support at support@advancestore.pk to initiate a return request. Provide your order number and reason for the return.
  2. Receive Return Authorization: We will send you instructions and a return authorization number.
  3. Package the Item: Repack the item securely in its original packaging and include a copy of the receipt.
  4. Ship the Item: Send the package to the address provided by our support team. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Refund Process

Once we receive and inspect the returned item, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Please allow 7-10 business days for the refund to appear on your account.
  • Restocking Fee: A restocking fee may apply to certain items.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order for the desired product.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or issue a full refund, including return shipping costs.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Thank you for trusting Advance Store with your personal information.